Reach customers before you open your own store.
Zushi reached customers through an established retailer, earned recognition in a blind competition, then opened a store. Here are three moments from the study—and our analysis of why the sequence matters.
- 01 / EARLY 2021
Launch through a retailer people already know.
What happened The first Zushi drop landed at Cookies Melrose.
Why it matters TenCo could reach LA customers through an existing store before operating a store of its own.
- 02 / JUNE 2021
Give customers a reason to believe the hype.
What happened Blue Zushi won Best Tasting and Best Overall at the inaugural Zalympix on June 26.
Why it matters A blind-judged result gave customers evidence beyond the brand’s own marketing.
- 03 / JANUARY 2022
Take on a store—and the responsibility that comes with it.
What happened The Perris store opened after a two-year build.
Why it matters A store gives the brand more control over the customer experience. It also adds operating costs and licensing responsibilities.
Can you test demand through an existing partner before committing to your own location?
Condensed from the TenCo / Zushi case study, sections 01 and 05. “Why it matters” is HDI’s analysis. The full PDF includes the timeline, source citations, and operator questions.